Website: https://costumel.shop
Email: service@costumel.shop
Thank you for shopping at Costumel.shop! This Shipping Policy explains how we process, handle, and deliver your orders. By placing an order on our website, you agree to the terms described below.
1. Order Processing Time
- Orders are typically processed within 72 hours (3 business days) after your payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- If there is a delay in processing due to high order volume or other circumstances, we will notify you by email.
2. Shipping Time and Estimated Delivery
- Once your order is shipped, you will receive an email notification with a tracking number.
- Estimated delivery times vary by destination:
- United States, Canada, Europe: 10–15 business days
- Asia, Oceania: 7–14 business days
- South America, Africa: 15–25 business days
- Please note that delivery times may be affected by customs inspection, public holidays, or local courier delays.
3. Shipping Methods
- We cooperate with reliable international logistics providers, including YunExpress, 4PX, DHL, and local postal services.
- The shipping method is automatically selected based on destination, weight, and delivery speed to ensure optimal efficiency.
4. Shipping Fees
- We offer free standard shipping for most orders.
- For faster delivery (such as Express or Priority Shipping), an additional fee may apply. This will be clearly displayed at checkout before you confirm your order.
5. Tracking Your Order
- You can track your shipment using the tracking number provided in your confirmation email.
- If you do not receive a tracking number within 5 business days of placing your order, please contact us at service@costumel.shop.
6. Customs Duties and Taxes
- International orders may be subject to import duties, taxes, or customs fees charged by the destination country.
- These charges are the customer’s responsibility and are not included in the product price or shipping cost.
- Costumel.shop is not responsible for any delays caused by customs clearance.
7. Delivery Issues
- If your order has not arrived within the estimated delivery time, please contact us for assistance.
- If your order is lost in transit, damaged upon arrival, or delayed excessively, please email service@costumel.shop — we will investigate and provide one of the following solutions:
- Replacement shipment
- Partial compensation
- Full refund (depending on the situation)
- If your package shows “delivered” but you did not receive it, please check with your local courier and neighbors first. If the package is still not found, contact us immediately for further support.
8. Wrong Address or Returned Packages
- Customers are responsible for providing an accurate shipping address.
- If a package is returned due to an incorrect or incomplete address, we can:
- Reship the order after receiving the correct address (additional shipping fees may apply), or
- Issue a refund minus the original shipping cost.
9. Order Cancellation Before Shipment
- You may cancel your order before it has been shipped by contacting service@costumel.shop.
- Once the order has been dispatched, it cannot be canceled and must follow our Return & Refund Policy.
10. Contact Us
If you have any questions about your shipment or delivery, please contact our customer service team:
Email: service@costumel.shop
Response Time: Within 24 hours
Costumel.shop is committed to ensuring your order arrives safely and on time. Thank you for trusting us with your purchase!