Faq Help Center

Welcome to the Costumel.shop FAQ page! Here you’ll find answers to the most common questions about our products, orders, shipping, and returns. If you still need help, please feel free to contact us via email — we’re always happy to assist you!

1. About Products

• Q: Are your dresses true to size?
  A: Our dresses follow standard international sizing. Please refer to the detailed size chart on each product page before purchasing. If you are between two sizes, we recommend choosing one size larger for comfort.
• Q: What materials are your dresses made of?
  A: We carefully select high-quality fabrics such as cotton, chiffon, and polyester blends to ensure both comfort and durability. Each product page lists the fabric composition for transparency.
• Q: Do you restock sold-out styles?
  A: Some popular designs are restocked depending on demand. You can subscribe to our newsletter or click the “Notify Me” button on the product page to receive updates.

2. Ordering & Payment

• Q: What payment methods do you accept?
  A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted.
• Q: Can I modify or cancel my order after placing it?
  A: Orders can be canceled or modified only before they are shipped. Please contact us at service@costumel.shop as soon as possible.
• Q: Is my payment information secure?
  A: Absolutely. We use SSL encryption and certified payment gateways that comply with PCI DSS security standards. We never store your card information.

3. Shipping & Delivery

• Q: How long will it take to receive my order?
  A: Orders are processed within 72 hours after payment. Delivery usually takes 10–15 business days, depending on your location.
• Q: How can I track my package?
  A: Once shipped, you’ll receive an email with a tracking number and link to monitor your shipment’s progress.
• Q: What should I do if my package is delayed?
  A: Please contact us if your order hasn’t arrived within the estimated timeframe. We will contact the carrier and offer solutions such as replacement, compensation, or refund depending on the case.
• Q: Do you ship internationally?
  A: Yes! We ship to most countries worldwide. Delivery time varies depending on the destination.

4. Returns & Refunds

• Q: What is your return policy?
  A: You can request a return within 30 days if there are quality issues or within 3 days if you’re unsatisfied with the item (unworn and undamaged). For full details, please check our Return & Refund Policy.
• Q: Who pays for return shipping?
  A: If the item has quality issues or is not as described, we cover the return shipping. For other reasons, customers are responsible for return costs.
• Q: How long will it take to get my refund?
  A: Refunds are processed within 1 business day after we receive and verify your returned item. Depending on your bank, funds usually appear within 1–7 business days.

5. Account & Support

• Q: Do I need to create an account to shop?
  A: No, you can place an order as a guest. However, creating an account allows you to track orders, manage returns, and receive special offers.
• Q: I forgot my password. What should I do?
  A: Click “Forgot Password” on the login page and follow the instructions to reset your password via email.
• Q: How can I contact customer service?
  A: You can email us anytime at service@costumel.shop — we reply within 24 hours.

6. Promotions & Membership

• Q: Do you offer discounts or loyalty points?
  A: Yes! Registered members earn points for every purchase, which can be redeemed for future discounts or free gifts.
• Q: Can I use more than one discount code?
  A: Only one discount code can be applied per order unless otherwise stated in the promotion.

7. Others

• Q: What if my dress doesn’t look exactly like the photo?
  A: All photos are professionally shot under studio lighting. Minor color differences may occur due to screen settings, but we ensure each product closely matches its images.
• Q: Do you provide wholesale or bulk order discounts?
  A: Yes, we do! Please contact service@costumel.shop for bulk pricing and partnership opportunities.

Didn’t find what you were looking for?
Contact our support team — we’re here to help you every step of the way.